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Privacy Policy

Effective date: 11th June 2024

1. About us

This Privacy Policy is issued by SWN Co Pty Ltd trading as Fellow Academy (“Fellow Academy”, “we”, “us”, “our”). We supply digital flashcards, written exam notes and online practice-question banks (“Products”) for General Practice trainees and practising doctors. The Policy explains how we collect, use, disclose and protect personal information when you visit www.fellowacademy.com.au or any linked platform that hosts our Products (“the Website”). By using the Website, purchasing Products or otherwise interacting with us, you agree that your personal information will be handled as set out below.

2. Scope of this Policy

This Policy describes:

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  • the personal information we collect and hold

  • how and why we collect, use and disclose it

  • with whom we share it (including any overseas recipients or future owners)

  • how you may access or correct it, and any administrative fee that may apply

  • how to complain if you believe we have mishandled it

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We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

3. Personal information we collect

We may collect:

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  • Identity and contact details – name, date of birth, gender, residential and business addresses, phone numbers, email addresses

  • Professional details – occupation, AHPRA registration number or other medical-licensing identifiers

  • Product-use data – purchase history, download history and any usage statistics for question banks that you choose to store (for example, completion rates or scores)

  • Payment details – transaction amount and method (full card data is processed by a secure third-party gateway and is not stored by us)

  • Technical information – IP address, browser type, device identifiers, pages visited, cookies (see Section 10)

  • Sensitive information – only with your explicit consent (e.g. health information or professional-association membership if relevant to Product support)

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Providing information is optional, but without certain details we may be unable to fulfil an order or respond to an enquiry.

4. How we collect information

  • Directly from you via online forms, email, telephone or other correspondence

  • From third parties, such as payment processors or publicly available registers, where it is unreasonable or impracticable to obtain the data from you directly

  • Automatically through server logs and cookies when you use the Website

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If you supply another person’s details, you must have their consent and make them aware of this Policy.

5. Purposes for which we use information

We use personal information to:

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  • verify your identity and professional status

  • process orders and deliver digital Products

  • maintain user accounts and any usage data you elect to store

  • communicate service updates, purchase confirmations, receipts and support responses

  • analyse aggregated, de-identified data to improve flashcards, notes and question banks

  • send marketing material if you have opted in (you can unsubscribe at any time)

  • satisfy legal obligations, detect misuse, protect our intellectual-property rights and enforce our Terms of Use

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We do not sell or rent personal information.

6. Disclosure of information

We may share personal information:

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  • with trusted service providers that help us operate the Website, host content, process payments or send communications; these providers are bound by confidentiality obligations

  • with professional advisers, insurers and auditors

  • with regulators, courts or law-enforcement agencies where required or authorised by law

  • to protect the copyright, trademarks, legal rights, property or safety of SWN Co Pty Ltd t/a Fellow Academy, our users or the public

  • in connection with a sale, merger or transfer of all or part of our business or assets (information will remain subject to privacy safeguards)

  • with any third party you explicitly instruct us to contact on your behalf

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Some cloud providers we rely on may be located overseas (for example, in the United States, European Union or Singapore). We take reasonable steps to ensure they handle personal information consistently with Australian privacy law.

7. Anonymity and pseudonyms

​​You may interact with us anonymously for general enquiries, but we must confirm your identity for product fulfilment and account support.

8. Access and correction

  • Email passracgp@gmail.com to request access to, or correction of, personal information we hold about you.

  • We will verify your identity before responding (generally within 30 days).

  • We may charge a small administrative fee to cover the cost of providing access, where permitted by the Privacy Act.

  • If we refuse your request, we will explain our reasons and tell you how you can complain.

9. Data security and retention

  • We use encryption, firewalls, password policies, role-based access controls and secure premises to protect personal information.

  • Transmission of data over the Internet is at your own risk; while we strive to protect information in transit and at rest, no method of electronic storage or transmission is completely secure.

  • Personal information is retained only as long as required by law or operational need, then securely destroyed or de-identified.

10. Website analytics, cookies and advertising

  • Our servers log technical details such as IP address, date/time visited and pages viewed.

  • Cookies and similar technologies help to maintain log-in sessions, remember preferences, compile anonymised statistics and display relevant advertising (for example, Google Ads).

  • You can disable cookies in your browser, but some Website features may not function fully.

  • The Website may contain links to external sites; we are not responsible for their privacy practices.

11. Complaints

If you believe we have breached your privacy:

  1. Email the team at passracgp@gmail.com with your concerns

  2. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

  3. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or via www.oaic.gov.au.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Website and takes effect when published. Your continued use of our Products after any change indicates acceptance of the revised policy.

13. Contact us

SWN Co Pty Ltd trading as Fellow Academy

Email: passracgp@gmail.com

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